1. General

1.1. www.threefloor.com (the “Website”) is operated by Three Floor Studio Limited (the “Company”, “we”, “us” and “our”). The Company is a limited company registered in England with company number 12743578, and VAT number GB 353 3781 95. Our registered office is Simpson Wreford Llp, Wellesley House, Duke Of Wellington Avenue, London, United Kingdom, SE18 6SS.

1.2. There are the terms and conditions (“Terms”) which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) (“Services”) In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website (“Products”). Please read these terms and conditions carefully before using the Website or ordering any Products. By using our Website, you agree to be bound by these terms and conditions.

1.3. These terms and conditions should be read alongside, and apply in addition to, our Privacy Policy (and the Cookies Policy it contains), which contains important information regarding how we use your personal data.

1.4. We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.

2. Use of Website

2.1. Please note that these Terms do not affect your statutory rights. For more information about your rights contact a lawyer, your local Citizens Advice Bureau or Trading Standards Bureau.

2.2. You warrant that the information that you provide when you register for an account on the Services is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registrations requirements from time to time.

2.3. We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

2.4. The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third party websites.

2.5. Any material that you upload to the Website or which you send to use via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy and distribute and disclose to third parties such material for any purpose. Subject to our Privacy Policy, we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property or their right to privacy.

2.6. We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted to you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

2.7. We have the right to remove any material or posting you make on the Services at our sole discretion.

3. Purchase of Products

3.1. When purchasing a product using the Services you are making a contract for purchase with Three Floor Studio Limited on the terms and conditions set out in these Terms.

3.2. All orders are fulfilled by Global-e as an fulfilment service provider to Three Floor Studio Limited. Your payment method is charged by Global-e / Three Floor Studio, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy; which will be clearly presented in checkout before you place the order.

4. Orders

4.1. You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order.

4.2. We may choose not to accept your order at our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility requirements set out within these Terms.

4.3. We are under a legal duty to supply goods that conform with their descriptions on the website.

4.4. Please note that we may not refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.

4.5. We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

4.6. After submitting an order with us, we will send you an order acknowledgement email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

4.7. Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

4.8. When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

4.9. Payment will be debited from your payment method when your order is placed.

4.10. We may store a record of your transactions in accordance with our Privacy Policy.

5. Prices

5.1. Prices shown on the Website are shown in your local currency. Prices do not include any delivery costs.

5.2. All prices and offers remain valid as advertised from time to time. The price of the product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

6. Delivery

6.1. All orders are fulfilled by Global-e as an fulfilment service provider to Three Floor Studio Limited. Global-e will deliver your purchases to you using our approved couriers.

6.2. Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.

7. Shipping

7.1. When your order is shipped, we will send you a confirmation email which will include your tracking number. You can track and trace your order using this link.

7.2. A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please be aware that anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address).

7.3. When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

7.4. To contact us regarding shipping, you can check via our portal or email us on info@threefloor.com

8. Delivery Times

8.1. We deliver Monday to Friday excluding public holidays.

8.2. All orders are sent via express services. Typically UK orders will arrive within the next business day. International orders will vary depending on location.

8.3. We aim to process all orders placed by 4pm on Monday - Friday. Orders placed after 4pm on Friday and on Saturday/Sunday will be processed on the next business day.

9. Faulty Items

9.1. Items are faulty if they are received damage. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

10. Law and Jurisdiction

10.1. This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.